Our Process
A clear, simple process from first contact to final guarantee. Every step is designed to ensure your complete satisfaction.
Initial Contact
Contact us by phone or through our website to discuss your project requirements. We're available to provide initial advice and guidance. We offer free initial consultations by phone, taking time to understand your specific needs and scheduling a site visit when required.
Site Assessment
We visit your property to assess the work required and discuss your preferences in detail. Our thorough on-site evaluation includes discussion of materials, options, and recommendations tailored to your specific situation.
Free Written Quotation
We provide a detailed, written quotation with no hidden costs. All prices are clearly itemised with a detailed breakdown of all costs. Our quotations remain valid for 30 days, giving you time to make your decision.
Project Planning
Once you accept our quotation, we plan the project timeline and coordinate all necessary materials. This includes creating a detailed project schedule, ordering and delivering materials, and providing regular updates with clear communication throughout the project.
Quality Workmanship
Our qualified tradesmen carry out all work to the highest standards with regular quality checks. We provide regular progress updates and maintain strict adherence to safety standards throughout every project.
Final Inspection & Guarantee
We conduct a final inspection with you to ensure complete satisfaction before providing our guarantee. This includes thorough final inspection, customer satisfaction confirmation, and providing a full written guarantee on all completed work.
Our Commitments to You
Consistent quality, transparency, and care on every project. These commitments form the foundation of how we work.
Part Payment Policy
Part payment only after work has started and materials are on site. This policy demonstrates our confidence in our work and gives you peace of mind throughout your project.
Fully Insured
Public liability insurance for your complete peace of mind. We are fully insured to protect both our team and your property during all work.
100% Satisfaction
We ensure complete customer satisfaction on every project. Our commitment is to deliver work that exceeds your expectations, with full written guarantees on all completed projects.
Ready to Get Started?
Contact us today for your free consultation and written quotation. Over 30 years of trusted service in Edinburgh.